THE NEW MANDALA: SAFETY FIRST

Safety is paramount to Mandala Airlines – that message comes from the top as Mandala forges an exciting new chapter for the carrier. Chief executive officer, Warwick Brady, explains: “We have in place a professional team of airline veterans from around the world in engineering and flight operations. We have put in place all of the key foundations for managing a safe and reliable operation.”

Brady spent three months campaigning for the stringent safety systems and culture: “The safest airlines in the world invest significant resources in safety and take proactive steps to minimize risks. Mandala has an experienced international management team with the unconditional support of our owners. It has now set in place the foundations of a solid safety management system.” Key areas addressed include:

Leading international team – Mandala has employed a professional and experienced team of airline managers from around the world.

Trusted international maintenance – Singapore Airlines Engineering Company has been contracted to maintain the Airbus Fleet. Twelve maintenance specialists from Malaysia and Singapore through FD Aviation are managing the Boeing fleet.

Safety culture – The airline has implemented the Airbus Flight Operations Monitoring System to ensure all flights are monitored and performances assessed daily. A Safety and Quality Department was set up on 1 August, 2007. Training drive – Safety and quality training is ongoing for all operational staff. Specific pilot training is being developed by director of flight operations, Captain Cor Blokzijl, who has flown over 20,000 hours and is an Airbus examiner and instructor.

Quality & Audits – Mandala is in the midst of an IOSA Audit Program, ensuring operations are benchmarked to International Standards. A Quality and Audit Department ensures compliance to all international standards.

NEW MANAGEMENT TEAM

Warwick Brady - Chief Executive Officer (South African). Previously COO of Air Deccan (India); Deputy director of operations at Ryanair; Licensed pilot (B737, 757 & 767).

Steve Wilks - Chief Operating Officer (New Zealander). Previously Accountable Manager, DHL Airline; General Manager Heavy Lift Airline; CEO of Air New Guinea.

Yadi J Ruchandi - Chief Financial Officer (Indonesian). Previously EVP Finance Group Head of Cardig International; Lead restructuring of IBRA; Chartered Financial Analyst.

Brian E Bradbury - Technical Director (British). Previously head of engineering and maintenance at Air Deccan (India); Engineering manager at British Airways, Bristows, Serco and GAMCO.

Cor Blokzijl - Director Flight Operations (Dutch). Previously COO of Go Airline; Director of Flight Operations Training for Niki, FINNAIR and AERO.

Irianda Susilo - Chief Commercial Officer (Indonesian). Previously CEO, PT Matahari Graha Fantasin; Global Innovation Manager, PT Unilver Indonesia; General Manager, PT Lotte Indonesia.

Ai Ling Ng - Revenue management & network Director (Singaporean) Previously Head of S&M, Jetstar Asia Airways; S&M Manager, PT Garuda Indonesia; Marketing Manager KLM Royal Dutch Airline.

NEW FLEET ORDER

In October 2007, Mandala marked the arrival of its brand new state-of-the-art Airbus A320 aircraft at Jakarta’s Soekarno-Hatta International Airport. Following the purchase of Mandala by Cardig International and Indigo Partners in 2006, the investors mandated that the new Mandala would comply with the highest international standards of airline safety. Mandala’s purchase of 30 brand new Airbus aircraft will ensure a modern, safe fleet.

HERITAGE

Founded in 1969, Mandala Airlines is one of the pioneers of commercial flight in Indonesia. The only first-generation private airline to survive Indonesia’s financial crisis, it has flourished as it expands its fleet, organization and operational capabilities to meet fresh competition. With flights connecting over 20 big cities, Mandala is unifying the nation, providing Indonesians with reliable, comfortable and affordable air travel from the western Sabang Islands to the easternmost point of Merauke Regency. Mandala’s fleet currently includes Boeing 737-400 and the recently-added Airbus A320 and A319.

EASY BOOKING: MANDALAAIR.COM

Online booking saves you time and money. Here’s how:

Search Flights: Under Book Flight, select Round Trip or One Way, then your departure city and destination. Choose departure and return dates, number of passengers, and Adult or Infant. Click Show Flights.

Select Flights: Select fare class, Ultra Saver or Saver. Fare shows the base fare of the flight. Infant fare will be revealed after you selecting the adult. Check the Fare Rules, then click on agreement and continue.

Input Information: Select title, input full name, full address, city name, state, zip code and country. Input mobile phone number, phone number and your email to be used by Mandala to send your new password, itinerary and Mandala flyer program. Register user ID, and password. Input Passenger Details: Select title, insert passenger name.

Input Payment Credit Card: Choose card type, Visa or MasterCard. Input your credit card number, expiry date, cardholder name and CVV code. Credit card payment can only be made for booking more than 48 hours ahead.

Input Payment – Hold: For Hold, the system will hold the booking until the time set according to its fare class. Click Submit Payment to continue.

Input Payment – Confirmation (Security Code): For hold/credit card payment, to end transaction, fill in the security code. Click Complete Transaction to continue.

Itinerary View: A confirmation page of your booking process. You can see your booking status at the top section.

ATM: Mandala payment can be made through ATMs. Find out how at mandalaair.com.

WEBSITE

For more information, visit: www.mandalaair.com.